To protect your shopping rights, please carefully read the following return and exchange policy. If you encounter any of the following situations, please contact us within 3 days of receiving your order, and we will assist you as soon as possible:

-Order Errors: Including missing items, incorrect colors, or models.
-Damaged Goods: Such as broken items or missing parts.
-Food Issues: Such as spoiled or expired food.

Return and Exchange Process
Keep Packaging and Receipts: Please retain all product packaging materials and purchase receipts.
Contact Us: Contact us within 3 days of receiving the goods to request a return and provide relevant information (e.g., order number, issue description, and photos).
Confirm Product Condition: We will review the product condition and notify you of the return request result as soon as it is confirmed to meet the return policy requirements.
Arrange Refund: After receiving the returned goods, we will process your refund within 7 working days.
*If we are unable to retrieve the goods within 7 days, we reserve the right to cancel the return or exchange.

Situations Where Returns or Exchanges Are Not Accepted
-Requests made after the 3-day return/exchange period.
-Color differences between product images and actual items (actual product prevails).
-Damage caused by personal use or mishandling.
-Personal reasons such as incorrect size or style preferences.
-Products not purchased from our store.
-Goods without quality issues.
 
Important Notes

The return and exchange service only applies to products that meet the above policy requirements.
Refunds will be processed through the original payment method, and the processing time may vary depending on the bank or payment platform.
If you have any questions, please feel free to contact us through the following methods:

WhatsApp: Click to Contact Us
Phone: +852-67362388
Email: starpethk@gmail.com
Thank you for your understanding and support! We are committed to providing you with excellent service!